FAQ

Q: What is the age requirement for children’s tickets?

A: The Jacksonville Veterans Memorial Arena requires children that have reached their 2nd birthday by the date of the game to have a ticket for entry.

Q: How much does parking cost?

A: Jacksonville Veterans Memorial Arena, TIAA Bank Field and the Baseball Grounds of Jacksonville share 6,604 on-site parking spaces, plus 100 handicap spaces. There is also additional parking within walking distance. Parking prices vary by event. In addition, there are designated areas for bus and truck parking to enable easy pick-ups and access to highways.

Q: What size bag can I bring into the arena?

A: Please see Veterans Memorial Arena Rules & Regulations here.

Q: Where is the Icemen customer service table located?

A: Customer service is located in the concourse behind Section 106.

Q: How do I get to the arena?

A: See map & directions here.

Q: What time do the doors open?

A: Doors open one hour prior to puck drop.

Q: What is the temperature inside the arena?

A: You can expect the temperature during hockey season to be a bit cooler than usual. After all, you're sitting around a huge sheet of ice!

Q: What can I bring into the arena?

A: Please see Veterans Memorial Arena Rules & Regulations here.

Q: Best accommodations in the area?

A: We reccomend staying at the Hyatt Regency, which is conveniently around the corner from the arena. Click here to book your stay today.